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DocuBay Disclaimer
Effective Date: 07 January 2025
This Disclaimer applies to your use of the DocuBay platform available via docubay.ae, hub.docubay.ae, and any related subdomains, applications, or services (collectively, the "Platform").
1. Platform Role Only (Facilitator)
DocuBay is a platform operator and service facilitator. We provide software tools and workflows (including dashboards, document vault, reminders, request tracking, communications, and payment facilitation) to help users access and manage services.
2. No Professional Advice by DocuBay
Unless expressly stated in writing, DocuBay does not provide professional advice or regulated professional services, including:
- Legal advice / legal representation
- Tax or accounting advice
- Banking or lending services
- Insurance brokerage or insurance advice
- Investment or financial advisory services
Any information provided by DocuBay (including on the Platform, via chat/WhatsApp, email, calls, or meetings) is for general informational and coordination purposes and should not be treated as professional advice.
3. Services Delivered by Licensed Third Parties
Many services available through the Platform are delivered by independent licensed third-party service providers under their own trade licenses and regulatory permissions ("Service Providers").
Where legal services are offered, such services are delivered by New Age Legal Consultancy FZE (Trade License No. 441697401) and/or other licensed legal providers engaged through the Platform, as applicable.
4. Third-Party Decisions, Outcomes, and No Guarantees
Many services depend on third-party authorities and institutions (including ministries, free zones, courts, embassies, banks, insurers, and other entities). As a result:
- Outcomes, approvals, and processing times are determined solely by third parties; and
- No outcome, approval, acceptance, appointment, or timeline is guaranteed, even where estimates are provided.
5. Accuracy of Client Information and Documents
You are responsible for ensuring that all information and documents you submit are accurate, complete, genuine, and authorised. Incorrect, incomplete, or inconsistent documentation may result in delays, rejections, penalties, or additional requirements from third parties.
DocuBay is not responsible for issues arising from inaccurate or unauthorised submissions.
6. Insurance Disclaimer (Important)
DocuBay is not an insurance broker and does not provide insurance brokerage services. Any insurance products, quotations, policy issuance, renewals, endorsements, and claims handling are carried out solely by licensed insurance brokers/intermediaries and insurers.
7. Banking and Credit Disclaimer (Important)
DocuBay is not a bank, lender, or regulated financial institution. Bank account opening, credit approvals, and lending decisions are determined solely by banks and relevant institutions. DocuBay cannot and does not guarantee approvals or timelines.
8. External Links and Tools
The Platform may contain links to third-party sites or use third-party tools (for example: payment processors, analytics, messaging tools, or session recording tools where enabled).
DocuBay is not responsible for third-party services, and your use of such services may be subject to their own terms and privacy practices.
9. Limitation of Reliance
You agree that you will not rely on the Platform or any statements by DocuBay as a substitute for obtaining independent professional advice appropriate to your situation.
10. Contact
For questions regarding this Disclaimer, contact: legal@docubay.ae